1. What kinds of payment do you take?
We take payments through PayPal and credit cards like Visa, MasterCard, and American Express. All payments are handled safely.
2. Do you ship for free?
Yes! All orders in the UK get free standard shipping.
3. How long does it take to ship?
Most orders are shipped out within 5 to 10 business days of being processed. The time it takes to deliver may change based on where you are and the availability of the courier.
4. Is there a way for me to track my order?
Yes. You will get an email with a tracking number (if one is available) once your order has shipped. This will let you keep an eye on your delivery.
5. What is your policy on returns?
You can send things back within 90 days of getting them.
Items must be in their original condition, not worn, or washed.
To start a return, send us an email at contact@Modenzoo.shop.
6. How long does it take to get your money back?
We will process your refund within seven days of getting your returned item. The original payment method gets the money back.
7. Is it possible to trade an item for a different size or color?
We don't let people exchange things directly. Please send back the original item and place a new order for the size or color you want.
8. What should I do if I get something that is broken or wrong?
Please get in touch with us right away at contact@Modenzoo.shop or +44 854 456 254. We will send you a new one or give you your money back at no extra cost.
9. Do you send things outside of the UK?
Right now, we only ship to places in the UK.
10. How do I get in touch with customer service?
You can get in touch with us at any time at:
Contact us by email at contact@Modenzoo.shop.
Call: +44 854 456 254
111 Bodley Rd, New Malden KT3 5QJ, United Kingdom is the address.