We at Modenzoo are proud of the quality of our products and want you to feel safe shopping with us. Our warranty policy covers defects in the manufacturing process and makes sure that you get items that are in perfect condition.
1. What the warranty covers
Our warranty covers defects in materials and workmanship that happen during production.
The warranty does not cover damage caused by using the product wrong, accidents, normal wear and tear, or not taking care of it properly.
2. Time of Warranty
All items bought from Modenzoo.shop come with a 30-day warranty from the day they are delivered.
3. How to Use Your Warranty
If you think your product has a defect that our warranty covers, please call us right away at:
Email: contact@Modenzoo.shop
Call us at +44 854 456 254.
Please give us your order number, a full description of the problem, and pictures if you can.
4. Resolving the Warranty
If the claim is accepted, we will give you:
A new product to replace the broken one, or
A full refund, depending on what you want and what's available.
If the defect is confirmed, Modenzoo will pay for shipping costs for warranty claims.
5. Get in touch with us
Please contact us if you have any questions or want to make a warranty claim.
Email: contact@Modenzoo.shop
Call: +44 854 456 254
Location: 111 Bodley Rd, New Malden KT3 5QJ, UK
We care about your satisfaction at Modenzoo, and we promise to give you high-quality products and dependable support.